PUBLIC MARKS with tags business & language

Business English Pod provides free MP3 podcast lessons for intermediate and advanced Business English learners. Each podcast is focused on a particular skill (meetings, presentations, telephoning etc.) and language function (clarifying, disagreeing, questioning etc.).

I can remember when I was very young that when my Mum was doing the weekly shopping and I was either being towed alongside or sat in the trolley, we would fall prey to the shops clever psychology of putting sweets next to the counter. Usually, I would grab a packet of the sweets with the most colourful wrapping. When my Mum took them off me and put them back on the shelf, I wanted them more. I wanted that exact packet even more...

Everyone in any kind of business knows the importance of developing good relationships and building rapport with colleagues, clients and just about everyone else. So, how does the language of a northern English based Pakistani man from the 1970s use language to be charming? How do we use language to develop rapport without thinking about the content of our sentences? Let me explain…