February 2007
The Power of Software
by longhorn2000
"Customers, stakeholders, and other departments notice as agents provide faster and better answers, close cases, and convert problems to repeat business. All this comes from access to knowledge that always existed but couldn’t be retrieved, and the empowerment to forward newly processed data to other agents – as in cases moving from support to sales with satisfied customers interested in additional offerings. Software liberates or enslaves. We like the kind we create (the liberating kind)."
October 2006
cyn.in promises to evolve Information Management and Collaboration for the Enterprise
by romasha & 1 other
A detailed review of cyn.in the Enterprise 2.0 collaborative information management service.
1
(2 marks)
