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PUBLIC MARKS from longhorn2000 with tags do & soa

19 January 2007 17:15

The Social Networking Convergence With CRM

"Convergence never stops happening. The convergence between the Internet and corporate networks continues as CRM (customer relationship management) meets SN (social networking). It’s been talked about for some time now, Fast Company discussed it in the context of sales leads and contact management in 2004"